At-Fault Accident Repairs

Accidents happen. Even if you're at fault, our bodyshop can repair your vehicle. We repair at your cost, or invoice your insurer only if your insurer instructs us.

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At-Fault Repairs: What We Do

What we can do

  • Vehicle repairs at our in-house bodyshop
  • A hire vehicle, if you pay for one or your insurer instructs us
  • Delivery and collection of your vehicle
  • Inspection and an itemised repair quote
  • Direct updates from a dedicated handler

Who pays

  • The repair is payable by you, unless your insurer instructs and pays us directly
  • We confirm who is paying before we start work
  • We do not recover these costs from another party
  • Speak to your insurer about how this affects your policy

How it works

Four steps to keys back in your hand

01

Get in touch

Call us or send your details. Tell us whether you are paying or your insurer is instructing us.

02

Transparent quote

An itemised quote for the repair and any additional costs.

03

Repairs

Our in-house bodyshop carries out the repair. We give you an estimated timescale after inspection.

04

Hire vehicle

If you pay for one, or your insurer instructs us, we can provide a hire vehicle while repairs are ongoing.

Why us, even when at fault

Why use us for at-fault repairs?

In-house bodyshop

We run our own repair facility, so we don't wait for a slot at another garage.

Transparent pricing

Itemised quotes upfront, and we explain any changes if further damage is found.

One handler, one number

You get a dedicated handler from day one. Call them, email them, get the update directly.

Hire vehicle

If you pay for one, or your insurer instructs us, we can provide a hire vehicle, usually within 24 hours.

Clear repair updates

Our team explains the repair process clearly. Speak to your insurer about how this affects your policy.

Repair paperwork

We provide repair estimates, photos and invoices to whoever is paying for the repair.

What happens next

Three quick steps

Even when you're at fault, we keep the repair process clear.

Step

1

Get in touch

Call us or send details online. We aim to get back to you within 2 hours.

Step

2

We inspect and quote

We inspect the damage and give you an itemised quote. We confirm who is paying before we start work.

Step

3

Repair begins

Your vehicle goes into our in-house bodyshop. We invoice you, or your insurer if your insurer has instructed us.

No obligations

Get a quote for your repair

Call us anytime, 24/7. We'll look at the damage and give you a clear quote with no obligation.

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