Replacement vehicle fleet
Whatever you normally drive — Toyota Prius, Tesla Model 3, Mercedes E-Class — we'll match the class so you keep the same Uber, Bolt or FreeNow category and don't lose income.
A "courtesy car" from a generalist insurer is usually a base-spec petrol hatchback with private (social, domestic, pleasure + commuting) insurance only. Drive for Uber in it and you're uninsured. TfL can suspend your plate. The insurer can void the policy.
Specialist accident management firms (us, and a small number of competitors) maintain fleets specifically licensed for hire-and-reward use, with full TfL Private Hire Vehicle (PHV) compliance. That's what "like-for-like" actually means in this market.
Why category matters: if you normally take Uber Comfort or Bolt Comfort bookings in a 2020+ Prius and we put you in a base 2014 Auris, you drop to Uber Standard / Bolt Premium. Your hourly earnings fall ~25%. We track which Uber tiers each fleet vehicle qualifies for so we can place the right swap, not just any swap.
By tier
Economy PCO
Fuel
Hybrid
TfL
Private Hire
ULEZ
Compliant
The default for most Uber, Bolt and FreeNow drivers. Hybrid powertrain — fuel cost roughly half of a petrol equivalent. Pre-approved by TfL.
Mid PCO / Exec entry
Fuel
Hybrid / Diesel Euro 6
TfL
Private Hire (PHV+)
ULEZ
Compliant
Seven-seaters for airport runs and family fares. Drivers who normally take Uber XL or Bolt XL bookings stay on the platform without a category change.
Electric / Premium
Fuel
Electric (full BEV)
TfL
Private Hire
ULEZ
Exempt (BEV)
For Uber Comfort Electric, Bolt Electric, and drivers who want to keep their EV mileage going. No ULEZ charge regardless of zone. Range typically 250+ miles per charge.
Executive / Lux
Fuel
Hybrid / Diesel Euro 6 / Electric
TfL
Private Hire (Executive)
ULEZ
Compliant
Bolt Exec, Uber Lux, Wheely. Drivers in this category typically lose the most income per day off the road — we prioritise fastest delivery here.
General motorist
Fuel
Petrol Euro 6 / Diesel Euro 6 / Hybrid
TfL
N/A (private use only)
ULEZ
Compliant
For non-PCO drivers — daily commuters, family cars, light commercial users. Same 24-hour delivery target.
Specific models within each tier vary by availability on the day of recovery. We'll confirm the actual vehicle when we dispatch — typically within an hour of your call.
Every vehicle in the PCO tiers carries a current TfL PHV licence with valid plate, MOT, and operator association. Verified on the day of swap — no "we'll sort it later" promises.
All vehicles meet Euro 6 (petrol) / Euro 6d (diesel) or are full BEV. ULEZ-compliant across Greater London. PCO-licensed vehicles are exempt from the Congestion Charge during your private-hire bookings.
Fully comprehensive cover with explicit hire-and-reward + private-hire-use clauses. Bundled into the credit-hire rate — you don't pay separately and you don't need to extend your own policy.
If anything goes wrong with the replacement during your hire period — breakdown, accident, mechanical fault — you call the same 24/7 line. Swap or recovery dispatched, no extra cost.
Call our 24/7 line and we'll dispatch your like-for-like vehicle. Delivery within 24 hours, often same-day in London. £0 cost for non-fault claims.